Accessibility

Accessibility Policy at Insight Pest Solutions

At Insight Pest Solutions, we are committed to creating an inclusive and accessible workplace for all, including those with disabilities. Consequently, we strive to offer an environment that values dignity, fairness, and respect, ensuring independence for all employees, volunteers, and visitors.

This policy applies to all individuals who engage with Insight Pest Solutions, whether employees, job applicants, visitors, or anyone else acting on our behalf. For clarity, the term “employee” includes all these groups.

Our goal is to meet the accessibility standards outlined in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Integrated Accessibility Standards, O. Reg. 191/11 (IASR). Below are the standards we follow:

  1. Information and Communications Standards
  2. Transportation Standards
  3. Employment Standards

Definitions of Key Terms

Accessible Formats: These are alternatives to standard communication methods, including:

  • Reading written information aloud;
  • Large print;
  • Transcripts of audio or video content;
  • Handwritten notes as substitutes for verbal communication;
  • Braille;
  • Documents formatted for screen readers.

Barrier: A barrier prevents a person with a disability from fully participating in society. These can include:

  • Physical obstacles;
  • Architectural barriers;
  • Information or communication barriers;
  • Attitudinal barriers;
  • Policy, practice, or procedural barriers.

Disability: A disability is defined as:

  • Physical disabilities such as blindness, hearing loss, or mobility impairments;
  • Mental impairments or developmental disabilities;
  • Learning difficulties or challenges with symbols or spoken language;
  • Mental health conditions;
  • Workplace injuries or disabilities as defined by the Workplace Safety and Insurance Act.

Service Animal: This refers to an animal used by a person with a disability, either visibly identified as assisting with disability-related tasks or supported by documentation from a regulated health professional.

Support Person: A support person assists individuals with disabilities in areas such as communication, mobility, personal care, or accessing services.

Procedures and Responsibilities

Management Responsibilities

  1. Annually review and update this policy to align with current legislation and best practices.
  2. Ensure that new employees are informed about this and other related policies.

Employee Responsibilities

  1. Follow all company policies and relevant accessibility laws.

Meeting IASR Standards

Information and Communications

We are committed to providing accessible communication methods tailored to individual needs. Insight Pest Solutions will ensure that communications are available in accessible formats such as verbal, written, electronic, or other methods upon request. As a result, individuals can engage with us effectively.

Website Accessibility

Our website and online content follow the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG), ensuring content is accessible for all users. Therefore, visitors can navigate our site easily, regardless of ability.

Notice of Disruptions

If any disruptions occur, such as office closures due to weather, we will notify individuals with disabilities promptly. Additionally, we will provide information in accessible formats when required.

Emergency Response Planning

We will create individualized emergency response plans for employees with disabilities as needed. This approach ensures that all employees receive the support they require in emergencies.

Employee Training

All employees must complete accessibility training as soon as a service provider is selected. Furthermore, employees are responsible for completing all training and assessments related to accessibility policies to ensure compliance and awareness.

Providing Feedback

Feedback is important to us. If you have any thoughts on how we can improve accessibility, please contact us through the following options:

  • Email: [email protected]
  • Phone: 1 (855) 489-3640 ext 103
  • Mail: 845 Harrington Court, Unit 3, Burlington, ON, L7N 3P3

Transportation and Employment Standards

Transportation Standards: Insight Pest Solutions ensures accessible transportation for employees with disabilities when required, at no additional cost. Moreover, we will make sure that all transportation is safe and efficient for everyone.

Employment Standards: We accommodate employees and job applicants with disabilities throughout the hiring process and during employment. For example, we provide necessary accommodations for interviews and workplace settings.

Recruitment

We will inform candidates about available accommodations during the recruitment process. In addition, all necessary steps will be taken to accommodate applicants’ needs, ensuring fairness throughout the hiring procedure.

Assistive Devices

Employees and visitors are encouraged to use their personal assistive devices. Insight Pest Solutions will support and accommodate these devices as necessary to facilitate participation in the workplace.

Service Animals & Support Persons

We welcome service animals and support persons at our premises to assist individuals with disabilities. As a result, everyone will be able to access our services without barriers.

Contact Us

If you have any questions regarding this policy or need assistance, please reach out to our supervisor or Human Resources team. Furthermore, we are always open to suggestions for improving our accessibility standards.

For further details, please visit the Accessibility for Ontarians with Disabilities Act (AODA) website.

You can learn more about our career opportunities here.